Terms of service

1. Who we are and what this is

Financial Trust Exchange LTD operates an online platform through which you can hold a cash balance and place it into investment products. We are not a bank. We do not provide financial, tax or legal advice, and nothing on this site should be read as a personal recommendation.

2. Eligibility

You may open an account only if all of the following are true:

• You are at least 18 years old.
• You are acting on your own behalf, not for an undisclosed third party.
• You can lawfully use this service where you live.
• The money you deposit is yours and comes from a lawful source.

3. Verification

We are required to verify your identity. You agree to give us accurate information and a genuine identity document, and to tell us if your details change. We may suspend an account while verification is outstanding or if information appears inaccurate. If we cannot verify you, we will return your funds to their source and close the account.

4. Your account and balance

Your balance is derived by summing the entries in your ledger. Those entries are permanent: we do not edit or delete them, and where a correction is needed we post an opposing entry that remains visible alongside the original.

You are responsible for keeping your sign-in details secure. Tell us immediately if you think someone else has access to your account.

5. Deposits

A deposit is credited when the payment is confirmed, not when it is initiated. We may decline or return a deposit, including where we cannot establish its source.

6. Products

There are two kinds of product. An investment product applies a published rate to the amount you place. A mining product sells you units of hashrate and pays a share of what the hardware earned over a recorded period, after the pool fee and running costs. Each product states its own terms: the rate or the mining inputs, the term, the minimum, the maximum and the fees.

When you open a position, those terms are recorded against that position and do not change, even if we later change the product. Rates may change from the date any change is published; they are never applied retroactively.

No product pays a guaranteed, fixed or risk free return. Returns are variable. They depend on the performance of the underlying activity and on our ability to pay.

7. Withdrawals

Every withdrawal is reviewed and approved by a member of our staff before payout. Requesting a withdrawal does not itself move money. We may delay or decline a withdrawal where we are required to, where verification is incomplete, or where we reasonably suspect fraud, and we will tell you why unless we are legally prevented from doing so.

8. Fees

The fees applicable to a product are stated on its page before you invest. We will not introduce a new fee on an existing position.

9. Suspension and closure

We may suspend or close an account if you breach these terms, if we are legally required to, or if we reasonably suspect unlawful use. Where we do, we will return any remaining balance to you unless prevented by law. You may close your account at any time once open positions have matured or been exited.

10. Risk

Your capital is at risk and you may get back less than you put in. Money held on the platform is not a bank deposit and is not covered by any deposit guarantee scheme. If the platform fails, you would rank as a creditor. See the risk disclosure for detail.

11. Liability

We are liable for losses caused by our own failure to provide the service with reasonable care and skill. We are not liable for investment losses arising from the ordinary performance of a product, for losses caused by inaccurate information you gave us, or for losses arising from someone using your account because you did not keep your credentials secure. Nothing here limits liability that cannot lawfully be limited, including for fraud.

12. Changes to these terms

We may change these terms. Where a change materially affects you we will give you notice before it takes effect, and it will not alter the terms of a position you have already opened.

13. Complaints

Tell us through the contact page and we will acknowledge it in writing.